CONTINGENCY PLANNING, DOCUMENT MANAGEMENT, WORKFLOW, SAP, ERP, CRM, GOVERNANCE, COMPLIANCE, RISK, CHANGE, QUALITY, AUDIT, PROJECT & PROGRAMME MANAGEMENT, ITIL, COBIT, SIX-SIGMA, SARBANES-OXLEY, MiFID, BASEL 2, SOLVENCY 2, BUSINESS PROCESS RE-ENGINEERING, KEY PERFORMANCE INDICATORS, BENCHMARKS, SCORECARD, MARKET & PRODUCT RESEARCH, PUBLICATIONS

Change Management


CERTIFIED CHANGE MANAGEMENT PRACTITIONER: On-line Training or Face to Face

Course Synopsis

The Diploma in Change Management can prepare the student for taking up a new change management role. It is also ideal for those who would like to develop and hone their skills within an existing change management role.
It provides detailed learning on a range of relevant change management topics, combining theoretical background with the practical tools, change management techniques and change communication formats needed for everyday change managers.
The course examines changes in management practice against the context of the UK, EU, US and global economy, and will be of particular interest to those needing to practice change management skills on a day-to-day basis.
Throughout, the student is encouraged to use the ideas both in the context of their own experience and through a case study.

Course Content

1. What is Change Management?

This module will introduce the student to modern concepts of change management (ChM) skills, and how these can change and develop within a business management context. It examines the way ChM evolves, and the change manager’s role in this process. The module concludes a range of guidelines in practical change issues, looking at effective ChM.

2. The individual as a Change Manager

This module focuses on some essential core skills for a change manager, with tips and techniques for successful change management change goal-setting, change problem-solving, effective change resolution meetings, change interviewing and giving or receiving change related feedback. Relevant tools are explored, including change landscape analysis.

3. Change Structure and Environment

This module includes an assessment of different features and types of change organisation structure and the various environments within which change organisations operate. This module assesses recent trends and the move towards the use of change integration, and also looks at how to analyse their effects to anticipate a change organisation future evolution.

4. Managing Change Processes

This module considers the internal features of a change organisation, including planning and strategy, change costs and budgets and the benefits of understanding the change processes of a business. Practical advice is provided on facilitation of workshops, in the context of change process improvement.

5. Managing Change Projects

The module asks 'What is a change project', providing a step-by-step breakdown of the key phases for managing change projects successfully. It provides advice on financing change projects, and on quality change assessment. The module provides guidance on change project team roles and effective brainstorming for problem-solving.

6. Managing Change Diversity

This module embraces the increasingly diverse UK, EU, US and global change mandates and the business case for managing by diversity-unification principles. Key change issues and legislation issues will be examined, including common challenges and potential conflicts, diverse change themes of international regulatory styles etc.

7. Compliance and Change

Compliance and change may be regarded as a ‘chicken and egg principle’ – which comes first? Accordingly this module includes a review of compliance-caused/affecting organisational changes, managing the change-compliance process, dealing with individual resistance and cultural issues, the use of coaching, mentoring and facilitation development.

8. Quality and Change

If you cannot size it, you cannot measure it, and if you cannot measure it, you cannot improve it – this is a quality and change axiom. The use of change goals, related change performance indicators, service level agreements and benchmarking will be considered, along with a review of quality-change management improvement.

9. Audit and Change

If you cannot audit it, you cannot measure it, and if you cannot measure it, you cannot improve it – this is an audit and change axiom. The use of audit objectives, related change-audit performance indicators, service level agreements and benchmarking will be considered, along with a review of audit-change management improvement.

10. Ethics and Change

This module examines recent trends in business ethics, corporate governance, environmental issues and social responsibility. Practical advice is provided with tips and guidance on making ethics and change presentations. Finally, the student is taken through a course review to reflect on their learning and also to help them to set career goals for their next steps.

Mandatory Text Book:
Students are expected to purchase and use the book COMPLIANCE AND CHANGE MANAGEMENT WHAT YOU DON’T LEARN AT HARVARD by Abe Abrahami directly from: www.amzon.co.uk or from: www.amazon.com

Normal training course fee for the on-line is 495.00 Euros - you receive all materials by e-mail and answer test questions to be marked by your personal tutor - but if you apply before March 2009 - you will save 145 Eros and pay only 350 Euros. Contact Peach for an application form by return.