ITIL & Six-Sigma
Peach helps its client to implement IT Infrastructure Library (ITIL) processes and services as follows:
Peach also helps customers implement Six-Sigma, which primarily consists of two major segments:
1 - PROCESS improvement, and; 2 - DESIGN improvement
DMAIC - Basic PROCESS methodology embracing of the following 5 steps:
1. Define the process improvement goals that are consistent with customer demands and enterprise strategy.
2. Measure the current process and collect relevant data for future comparison.
3. Analyze to verify relationship and causality of factors. Determine what the relationship is, and attempt to ensure that all factors have been considered.
4. Improve or optimize the process based upon the analysis using techniques like Design of Experiments.
5. Control to ensure that any variances are corrected before they result in defects. Set up pilot runs to establish process capability, transition to production and thereafter continuously measure the process and institute control mechanisms.
DMADV - Basic DESIGN methodology embracing the following 5 steps:
1. Define the goals of the design activity that are consistent with customer demands and enterprise strategy.
2. Measure and identify CTQs (critical to qualities), product capabilities, production process capability, and risk assessments.
3. Analyze to develop and design alternatives, create high-level design and evaluate design capability to select the best design.
4. Design details, optimize the design, and plan for design verification. This phase may require simulations.
5. Verify the design, set up pilot runs, implement production process and handover to process owners.
For more details feel free to contact us and you will not be disappointed.